ITIL 4 FOUNDATION CERTIFICATION TRAINING COURSE OVERVIEW

ITIL is used by millions of IT professionals around the world and remains fundamental to both their individual and organization’s success. Careers. Reputations. Transformation. It’s all built on ITIL.

Benefits to the organization

  • Stronger alignment between IT and the business.
  • Improved service delivery and customer satisfaction.
  • Reduced costs through improved utilization of resources.
  • Greater visibility of IT costs and assets.
  • Better management of business risk and service disruption or failure.

Benefits to the individuals

  • Individuals who require a basic understanding of the blended ITIL framework and how it can be used to enhance the quality of IT service management in delivering value to the customers.
  • This may include but is not limited to, IT professionals, Directors, IT Managers, Process Owners, Service Owners Scrum Masters, Service Desk personnel, Incident specialists, Problem specialists, Change specialists, and so on
  • Brings in the awareness of best practices
  • Improved service delivery and customer satisfaction.
  • A certification that has immense global value and a pre-requisite for advanced ITIL4 intermediate courses
  • Better management of business risk and service disruption or failure.

Course objectives

ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models. ITIL 4 aims to help businesses navigate the new technological era of digital services.

Course / Student Materials

Sixteen (16) hours of instructor-led training and exercise facilitation

  • Learner Manual (excellent post-class reference)
  • e-book from Axelos
  • Plenty of mock exercises that would reinforce learning and instil confidence in successfully passing the examination.
  • Participation in unique exercises designed to apply concepts
  • Sample documents, templates, tools and techniques 
  • Access to additional value-added resources and communities 

 

Certification Exam

  • Voucher based examination with remote proctoring- Validity for 12 months from the date of issue of voucher
  • Successfully passing (65%) the 60/75-minute examination, consisting of 40 multiple-choice questions, leads to the ITIL® 4 Foundation certificate.
  • The certification is governed and maintained by the Axelos
  • Fee is 27,000 + 18% GST (includes ITIL 4 Foundation Exam voucher+e-book from Axelos)